Associate Embedded Solutions Engineer

Responsibilities

• Support Implementation Work

  • Help experienced ESEs with execution of customer implementations and workflow buildouts
  • Maintain up-to-date architecture documentation and implementation specs
  • Prepare materials for customer meetings and follow-up communications

• Learn the Platform

  • Gain hands-on experience building on Tennr’s proprietary platform
  • Contribute to reusable modules, workflow tuning, and automation design

• Ramp on Healthcare Ops

  • Join customer discovery and scoping sessions to deeply understand their operational pain points
  • Learn to take a consultative approach to help customers improve (not just replicate) their workflows before we automate them

• Grow into Customer Ownership

  • Learn the fundamentals of account management: building strong partnerships, running meetings, and owning tactical execution
  • With coaching, begin to take on more responsibility toward leading scoped implementations

• Collaborate with Product & Engineering

  • Act as the eyes and ears of the company on customer pain points, usage patterns, and unmet needs
  • Partner with product and engineering teams to inform roadmap prioritization and refine existing tools

Qualifications

Required

• Strong technical fundamentals

  • A degree or minor in Computer Science, Engineering, or a related technical field is strongly preferred
  • Alternatively, candidates without a formal technical degree should have a clear body of technical work — internships, open-source contributions, or independent projects that demonstrate fluency in areas like APIs, systems design, or data workflows
  • You should be able to ramp quickly on complex systems and adapt as new tools are introduced

• Clear communicators

  • You can break down complex ideas for both technical and non-technical audiences
  • Comfortable asking questions, working cross-functionally, and engaging externally with customers

• Team-first attitude

  • Willing to pitch in across functions and take ownership of tasks both big and small (this is an often overlooked, but important part of working at a startup)
  • Open to feedback and committed to continuous improvement

• Customer-centric & consultative mindset

  • Motivated by solving real-world operational challenges, not just writing code
  • Interested in learning the “why” behind customer workflows — and helping make them better

Preferred

• Internship or academic experience in tech, consulting, healthcare, or operations

• Experience working in a startup, research lab, or similarly fast-paced, team-driven environment

• Exposure to client-facing or cross-functional collaboration

Why Tennr?

• Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.

• Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure

• Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.

• Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week

• Free lunch! Plus a pantry full of snacks.

Benefits

• Beautiful new office at 345 Hudson Street

• Unlimited PTO

• 100% paid employee health benefit options

• Employer-funded 401(k) match

• Competitive parental leave