Operations Technology (OT) Support Operator

About the Job

We are seeking an OT Support Operator to handle hardware deployment, imaging, and hands-on support for our Operations Technology (OT) systems across the Anduril Connected Factory. This is an entry-to-associate level role focused on building machines, flashing images, deploying equipment, and providing basic technical support for factory hardware.

What You'll Do

• Hardware Build & Deployment:
  • Build and configure OT hardware including industrial PCs, control stations, and factory equipment.
  • Flash operating system images and software packages onto devices following standard procedures.
  • Test hardware to ensure proper functionality before deployment.
  • Deploy configured hardware to factory locations across campus sites.
• Imaging & Configuration:
  • Execute imaging operations using provided tools and instructions.
  • Install software, drivers, and applications on factory systems.
  • Verify that deployed systems are working correctly and meet requirements.
• Basic Technical Support:
  • Provide first-line support for hardware issues and assist with troubleshooting.
  • Handle incoming tickets for hardware deployments, replacements, and basic repairs.
  • Perform equipment swaps and reimaging to resolve issues.
  • Escalate complex problems to senior team members.
• Inventory & Asset Management:
  • Track hardware inventory including devices, spare parts, and equipment.
  • Maintain accurate records in asset management systems.
  • Receive, inspect, and organize incoming hardware shipments.
  • Assist with equipment returns and replacements.
• Documentation:
  • Follow standard operating procedures for imaging and deployment tasks.
  • Document deployment activities and issues in ticketing systems.
  • Complete deployment checklists and records.
• Logistics Support:
  • Coordinate hardware movement between campus locations.
  • Support deployment activities during standard hours and occasionally during off-hours.
  • Assist with equipment setup at various factory locations.

Required Qualifications

• 1-3 years of experience in IT support, hardware deployment, desktop support, or related technical role.
• Experience building computers, installing operating systems, or working with hardware.
• Basic understanding of computer hardware and software installation.

Technical Skills

• Comfortable building and assembling computer hardware.
• Familiarity with operating system installation and imaging processes.
• Basic troubleshooting skills for hardware and software issues.
• Ability to follow technical instructions and procedures.
• Basic computer skills including use of ticketing systems and documentation tools.
• Willingness to learn new tools and technologies.

Personal Attributes

• Detail-oriented with focus on following procedures accurately.
• Good organizational skills and ability to manage tasks.
• Self-motivated and able to work with minimal supervision.
• Good communication skills for working with team members.
• Comfortable working in factory/industrial environments.
• Flexibility to occasionally work non-standard hours for deployments.
• Physical ability to lift and move equipment (up to 50 lbs) and perform hands-on work.

Education

• High school diploma or equivalent required.
• Associate's degree or technical certification is a plus but not required.

Certifications

• CompTIA A+ or similar certifications are a plus but not required.

US Salary Range

$129,000 — $171,000 USD
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Healthcare Benefits

• US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.
• UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.
• IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.

Additional Benefits

• Income Protection: Anduril covers life and disability insurance for all employees.
• Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
• Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
• Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
• Professional Development: Annual reimbursement for professional development
• Commuter Benefits: Company-funded commuter benefits based on your region.
• Relocation Assistance: Available depending on role eligibility.

Retirement Savings Plan

• US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
• UK & IE Roles: Pension plan with employer match.
• AUS Roles: Superannuation plan.
  The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

Protecting Yourself from Recruitment Scams

Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.
To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:

• No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
• Please always verify communications:
  • Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.
  • Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com.
• Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.
• What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.